Sooner Smiles

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Financial Policy

We are committed to providing you with the best possible dental care. If you have dental insurance, we are anxious to help you receive your maximum allowable benefits. In order to achieve these goals, we need your assistance and understanding of our payment policy.

If you will not be filing insurance, or if we do not work with your insurance provider, payment for office services is due at the time services are rendered. We accept cash, checks and most major credit cards. We also work with Care Credit and CitiCard if that option is needed.

Returned checks are subject to applicable bank fees of not less than $25.00.

We will gladly discuss your proposed treatment and answer any questions related to your insurance.

You MUST realize, however, that:

1.        If you have an indemnity plan, your insurance is a contract between you, your employer and the insurance company.

2.        Our fees are generally considered to fall within the acceptable range by most insurance companies and, therefore, are covered up to the maximum allowance determined by each carrier. Thus, our fees are considered to be usual and customary by most companies.

3.        Not all services are covered benefits in all contracts. Some insurance companies arbitrarily select certain services they will not cover.


5.        You are responsible for informing us of any changes in your insurance plan or policy. Failure to do so may result in denial of coverage, the fees for which you will be held responsible.

6.        Deductibles, co-insurance and co-pays are the RESPONSIBILITY of the patient/policyholder.

7.        We will do our best to estimate your portion of treatment payments (but it is still an estimate), based on what your insurance companies past payments have been. However, any portion not paid by insurance becomes your responsibility.

8.        If your plan offers “Out-of-Network” benefits, you may be seen as an “Out-of-Network” patient at a somewhat higher cost to you.

We must emphasize that, as dental care providers, we are dedicated to providing the best treatment to our patients. We will do our best in the filing of insurance claims; however, if we have not received payment from the insurance company after 60 days, you are responsible for the balance of your account. We will assist you in whatever way we can in handling that balance, but ultimately it is up to you.

Thank you for understanding our Office Financial Policy. If you have any questions, please do not hesitate to ask.

New Patient Policy

We always welcome new patients and are delighted that you have chosen Sooner Smiles for your dental needs. Understanding the policies of this practice will ensure that both the staff and the patients are able to work together in the most comfortable and professional environment possible..

Our office hours are Monday thru Thursday from 8 a.m. until 5 p.m. The office is closed from Noon until 1:00 p.m. for lunch.

New patients should arrive 10-15 minutes early to fill out the New Patient Packet. This allows time to clear up any questions that may exist between the patient and our staff at Sooner Smiles.

We understand that there are sometimes unfortunate circumstances that do not always allow patients to be on time to their appointments. Nevertheless, in order to insure that each patient receives adequate care for their needs, we ask that if you are going to be 15 minutes late or more, that you please call us. We may still have to reschedule your appointment, but giving us a quick call will ensure that both you and the staff of Sooner Smiles are working together to meet your dental needs, as well as the dental needs of other patients. (Four late appointments with no phone call may move you to the “Short Notice List”, in which we will try to fit you onto the schedule if there is an opening.)

***Studies have shown that children over the age of five years will more readily accept treatment if the parent/caregiver/guardian IS NOT in the room during treatment. Therefore, it is the policy of Sooner Smiles to not allow parents/caregivers/guardians in treatment areas during scheduled procedures if a child is over the age of five. However, if the child becomes overly distressed during treatment, the doctor’s assistant will inform the parent/caregiver/guardian and the appropriate course of action will be instituted.

When an appointment has been scheduled, we have blocked out that time on our daily schedule just for you, so when you cancel at the last minute we are unable to fill that time slot. This results in useless time that other patients trying to get in could have used. Because of this, we have instituted the following policy:

            **NO SHOW
– A patient is considered a “no show” when they do not show up for an appointment or give less than 24 hours notice to cancel their appointment. Three or more “no shows” may result in dismissal from the practice.  
               **CANCELLATION Cancellation occurs when a patient cancels their appointment with more than 24 hours notice.  Four or more cancellations may result in the patient being placed on the “Short Notice List"

**RESCHEDULING – Of course we understand that there are instances in which you must reschedule your dental appointment. However, constant rescheduling of your appointment creates scheduling problems for the office staff and for other  patients that need dental attention. For this reason, Sooner Smiles asks that you keep your rescheduling to a minimum. Seven rescheduled appointments in one calendar year will result in you being moved to our “Short Notice List”. More than 10 reschedules in a calendar year may result in dismissal from the practice.

Sooner Smiles   3391 Classen Blvd.  Norman, OK  73071 Phone: (405) 321-2414 Fax: (405) 321-3835

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